Last Updated On 01-Nov-2025 | Effective Date 01-Nov-2025
This Privacy Policy describes the policies of Your London Cabbie (“we”, “us”, “our”), Deepdene, Potters Bar, Hertfordshire, EN6 3DF, United Kingdom of Great Britain and Northern Ireland (the), email: enquiries@yourlondoncabbie.com, phone: 07779 596363 on the collection, use and disclosure of your information that we collect when you use our website ( https://yourlondoncabbie.com). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
1. What Data Is Collected
We may collect and process the following data about you:
- Your name and email address (submitted via our contact form)
- Website usage data via Google Analytics and Microsoft Clarity (which tracks anonymous traffic statistics through cookies)
- Information provided when booking tours via our embedded booking widgets (Bokun) – including name, email, and required booking details
Payment Card Information: All payments are processed securely by Stripe. We do not access or store your credit or debit card details.
2. How Your Data Is Collected
We collect data in these ways:
- When you fill in and submit the contact form on our website
- Through website analytics tools (Google Analytics and Microsoft Clarity)
- When you book a tour through the embedded Bokun widgets
Consent for data processing is given or revoked via our consent management platform before submitting any personal data. You can update or withdraw your consent at any time.
3. How Your Data Is Used
Your data is used for:
- Responding to your queries or contact requests
- Managing your tour bookings and related customer service
- Analysing website usage and improving our website
We do not use your data for marketing unless you expressly consent. Your booking and payment data are processed according to the privacy policies of Bokun and Stripe, our data processors.
4. Data Sharing and Third Parties
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
- Booking data is processed and stored by Bokun, which acts as the booking platform and data processor.
- Payments are processed by Stripe, which securely handles all payment information
- We do not share your data with other third parties, do not pass Google Analytics or Microsoft Clarity data to anyone, and do not sell your information.
Please refer to Bokun, Stripe, Google and Microsoft’s own privacy policies for details on their processing and storage practices.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.
5. Cookies and Tracking
Our website uses cookies for Bokun widgets to manage the tour booking process and maintain shopping cart functionality. Google Analytics and Microsoft Clarity cookies collect aggregated, anonymous statistics on site usage. These cookies do not identify you personally.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
6. Your Rights
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at enquiries@yourlondoncabbie.com. We will respond to your request in accordance with applicable law.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
7. Data Security and Retention
Your data is processed and stored securely using industry-standard measures. We retain data only as long as necessary to fulfil the purposes for which it was collected and in line with statutory requirements.
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
9. Changes to this Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
10. Contact
For privacy related queries or to exercise your rights, please contact:
